DP Window & Gutter Cleaning ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

DP Window & Gutter Cleaning is the data controller responsible for your personal data.

Address: Flat 2, 3 Bedford Rd, London N15 4HA, United Kingdom
Phone: 07818 818760
Email: info@dpcleaning.co.uk

Information We Collect

Contact details you provide (name, email address, phone number, property address) when requesting a quote or service.
Details of the services you request and any correspondence with us.
Technical data such as IP address, browser type, and usage data collected automatically via cookies.

How We Use Your Information

To respond to enquiries and provide quotes.
To arrange, deliver, and manage our cleaning services.
To process payments and keep records for accounting purposes.
To send service-related communications and, where you have consented, marketing updates.
To improve our website and services.

Legal Basis for Processing

We process your data on the basis of performance of a contract, legitimate interests, legal obligations, and your consent where applicable.

Analytics & Tracking

Where you give consent via our cookie banner, we use third-party analytics tools to understand how our website is used and to improve it:

Google Analytics 4 (GA4) — aggregated traffic and usage statistics, operated under Google Consent Mode v2 so no analytics storage is used until you accept.
Microsoft Clarity — aggregated usage metrics, heatmaps and masked session replays.

These tools are loaded only after you accept cookies. If you decline, they are never activated. The legal basis for this processing is your consent (UK GDPR Art. 6(1)(a)), which you can withdraw at any time by clearing this site's cookies. See our Cookie Policy for full details.

Sharing Your Information

We do not sell your personal data. We may share it with trusted service providers (e.g. payment processors, IT providers, and the analytics providers named above) who act on our behalf, and with authorities where required by law.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

Your Rights

Under UK GDPR you have rights to access, rectify, erase, restrict, and object to the processing of your data, as well as the right to data portability. See our Data Rights page for details on how to exercise them.

Complaints

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Contact Us

For any questions about this Privacy Policy, contact us at info@dpcleaning.co.uk.